Frequently Asked Questions
The most common questions our US customers ask before and after signing up — answered honestly and without jargon. Don't see your question? Ask us on WhatsApp.
Subscription & Pricing
Every plan includes our full catalog: 44,000+ live TV channels, 186,000+ on-demand movies, 19,000+ TV series with all episodes, 4K UHD on flagship channels, EPG & catch-up TV, and 24/7 WhatsApp support. Half-Year and Annual plans add a second simultaneous connection.
One-time. Pay for the period you want (1, 3, 6 or 12 months) and that's it — no auto-renewal unless you specifically request it. When your subscription expires we'll send a friendly WhatsApp reminder.
Yes. We'll credit your unused time against the new plan. Just message us on WhatsApp and we'll handle it in minutes.
If within 7 calendar days of activation you're not satisfied — for any reason — message us on WhatsApp and we'll refund 100% of your payment. See our full Refund Policy.
Technical & Setup
Amazon Firestick (all generations), Roku, Apple TV, Smart TV (Samsung, LG, Sony, Hisense, TCL, Vizio), Android TV, Nvidia Shield, Chromecast with Google TV, iPhone, iPad, Android phones & tablets, Windows PC, Mac, Linux, MAG box, formuler, and any IPTV box that supports M3U or Xtream Codes.
Minimum 10 Mbps for HD, 25 Mbps for FHD, and 50 Mbps for 4K UHD. Almost every US home is comfortably above this. We use adaptive bitrate streaming, so if your bandwidth dips, the quality auto-adjusts before you ever see a buffer wheel.
No — the service works fine on all major US ISPs (Xfinity, Spectrum, Verizon Fios, AT&T Fiber, Cox, Optimum, Frontier) without a VPN. Some customers prefer a VPN for additional privacy, but it's optional.
Most customers are streaming within 5-10 minutes. We send your M3U URL and Xtream credentials within 5 minutes of payment, plus a one-page PDF guide tailored to your device. If you get stuck, our support team can remote-assist via WhatsApp.
Our top recommendations: IPTV Smarters Pro (universal, free), TiviMate (Android TV / Firestick, premium), Smart IPTV (Samsung & LG Smart TV), GSE Smart IPTV (iOS), and IPTV Extreme (Android). Your activation email includes the right pick for your device.
Billing & Payments
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Bitcoin (BTC), USDT (TRC20 & ERC20), Ethereum, and direct US bank transfer (ACH).
Yes. All card payments are processed through PCI-DSS compliant payment processors. We never store full card numbers on our servers. PayPal payments are protected by PayPal Buyer Protection. Crypto payments are confirmed on-chain.
No. Our payment processor uses a discreet merchant descriptor on bank statements (typically the name of a digital services entity). Many customers appreciate this for privacy.
The price you see is the price you pay. No additional state sales tax, no "regulatory recovery fee," no "broadcast TV surcharge" — the things US cable companies love to tack on.
Content & Channels
Yes. Our US sports package includes all NFL out-of-market games (Sunday Ticket equivalent), RedZone, NFL Network, and ESPN Monday Night Football. Every Sunday is covered.
All UFC pay-per-view main cards are included on Half-Year and Annual plans. Starter and Quarter plans include UFC Fight Night events; PPV cards are an additional one-time fee on those plans.
Yes — we have a growing list of 4K UHD channels covering premium sports, blockbuster movies, and select prime-time shows. The catalog updates monthly.
Absolutely. Message us on WhatsApp with the channel name and we'll confirm if it's already in the catalog or add it within 48 hours. Most requests are answered the same day.
We operate as a legitimate IPTV service provider and respond promptly to all DMCA takedown notices. See our DMCA Policy for details. As an end-user, you are responsible for compliance with your local viewing laws.