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Refund Policy

Our 7-day money-back guarantee, in plain English.

Last updated: May 15, 2026 Operator: IPTV Subscription

We're confident you'll love the service — but if not, here's exactly how a refund works.

1. The 7-Day Money-Back Guarantee

If within 7 calendar days of activation you're not satisfied with the IPTV Subscription service for any reason, you may request a full refund. There's no test of "reason" and no questionnaire — change of mind counts.

2. What's Refundable

  • Any plan (Starter, Quarter, Half-Year, Annual) within the 7-day window.
  • The full amount you paid, in the same currency.

3. What's Not Refundable

  • Requests made after the 7-day window.
  • Renewals (the guarantee applies once per customer, on the first plan).
  • Accounts suspended for terms-of-service violations (sharing credentials, exceeding device limits, commercial use, etc).
  • Trial accounts (no payment, nothing to refund).
  • Cryptocurrency payments where the original wallet address is no longer accessible. In those cases we offer an equivalent service credit instead.

4. How to Request a Refund

  1. Message us on WhatsApp at +44 7411 284928 or email [email protected].
  2. Include your account email and the order/payment reference.
  3. We'll confirm receipt within 1 business day and process the refund within 5-7 business days, depending on your payment method.

5. Processing Times by Payment Method

  • Credit/Debit card: 5-10 business days to appear on your statement.
  • PayPal: Usually within 24 hours.
  • Bank transfer (ACH): 3-5 business days.
  • Cryptocurrency: Refund sent within 24 hours to your original wallet address.

6. Chargebacks

If you file a chargeback before contacting us, your account is automatically suspended pending dispute resolution. We always prefer to resolve issues directly — please message us first. We've never refused a legitimate refund request inside the 7-day window.

7. Service Disruption Refunds

If our service experiences a sustained outage longer than 24 consecutive hours and we cannot restore it, we issue pro-rated credit or refund for the affected period.

8. Consumer Rights

Nothing in this Refund Policy limits any rights you may have under the consumer-protection laws of your state of residence. Where state law grants greater rights, those rights apply.

9. Contact