We're confident you'll love the service — but if not, here's exactly how a refund works.
1. The 7-Day Money-Back Guarantee
If within 7 calendar days of activation you're not satisfied with the IPTV Subscription service for any reason, you may request a full refund. There's no test of "reason" and no questionnaire — change of mind counts.
2. What's Refundable
- Any plan (Starter, Quarter, Half-Year, Annual) within the 7-day window.
- The full amount you paid, in the same currency.
3. What's Not Refundable
- Requests made after the 7-day window.
- Renewals (the guarantee applies once per customer, on the first plan).
- Accounts suspended for terms-of-service violations (sharing credentials, exceeding device limits, commercial use, etc).
- Trial accounts (no payment, nothing to refund).
- Cryptocurrency payments where the original wallet address is no longer accessible. In those cases we offer an equivalent service credit instead.
4. How to Request a Refund
- Message us on WhatsApp at +44 7411 284928 or email [email protected].
- Include your account email and the order/payment reference.
- We'll confirm receipt within 1 business day and process the refund within 5-7 business days, depending on your payment method.
5. Processing Times by Payment Method
- Credit/Debit card: 5-10 business days to appear on your statement.
- PayPal: Usually within 24 hours.
- Bank transfer (ACH): 3-5 business days.
- Cryptocurrency: Refund sent within 24 hours to your original wallet address.
6. Chargebacks
If you file a chargeback before contacting us, your account is automatically suspended pending dispute resolution. We always prefer to resolve issues directly — please message us first. We've never refused a legitimate refund request inside the 7-day window.
7. Service Disruption Refunds
If our service experiences a sustained outage longer than 24 consecutive hours and we cannot restore it, we issue pro-rated credit or refund for the affected period.
8. Consumer Rights
Nothing in this Refund Policy limits any rights you may have under the consumer-protection laws of your state of residence. Where state law grants greater rights, those rights apply.
9. Contact
- WhatsApp: +44 7411 284928 (fastest)
- Email: [email protected]
- Mail: IPTV Subscription, Brooklyn, NY, United States