This Privacy Policy describes how IPTV Subscription ("we," "us," "our") collects, uses, discloses, and protects information when you visit iptvusgo.com or use our IPTV subscription service. By using our service you agree to this Policy.
1. Information We Collect
We collect the minimum information required to deliver and support the service:
- Account & contact data: name, email address, phone or WhatsApp number you provide.
- Payment data: processed through PCI-DSS compliant third-party payment processors. We never store full card numbers on our servers.
- Service data: M3U/Xtream connection logs, IP address, device type, and approximate location used only for fraud prevention and uptime monitoring.
- Support data: messages you send via WhatsApp, email, or our contact form.
- Site analytics: aggregated, anonymized website usage data via standard analytics tools.
2. How We Use Your Information
- Activate, deliver, and renew your subscription.
- Provide customer support across WhatsApp, email, and contact form.
- Prevent fraudulent access, account sharing abuse, and credential leaks.
- Send transactional notifications (activation, expiry reminders, important service notices).
- Improve service reliability and content catalog.
- Comply with applicable legal obligations.
3. Legal Basis & Your Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to correct, and the right to opt out of "sales" or "sharing" of personal information. We do not sell personal information.
Residents of Virginia, Colorado, Connecticut, Utah, and other US states with consumer privacy laws have similar rights under their respective statutes.
To exercise any of these rights, email [email protected].
4. Sharing With Third Parties
We share personal data only with the limited service providers required to operate the business:
- Payment processors (Stripe, PayPal, crypto gateways).
- Web hosting, CDN, and email delivery providers.
- Communication platforms (WhatsApp Business).
- Analytics tools (anonymized data only).
We do not sell personal information to advertising networks or data brokers.
5. Data Retention
Account data is retained while your subscription is active and for 24 months after expiry for support continuity. Payment records are retained for 7 years for tax compliance. Support conversations are retained for 24 months unless deletion is requested.
6. Data Security
We use industry-standard security including TLS encryption in transit, encrypted storage at rest for sensitive fields, access controls limiting staff to need-to-know data, and routine security audits. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Children's Privacy
Our service is not directed at children under 13 (or under 16 in some US states). We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, contact us and we will delete it. This is consistent with the US Children's Online Privacy Protection Act (COPPA).
8. International Transfers
Some of our service providers operate outside the United States. Where personal data is transferred across borders, we rely on appropriate safeguards (Standard Contractual Clauses or equivalent).
9. Cookies
We use essential cookies to operate the site and optional analytics cookies that you can opt out of. See our Cookie Policy for details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last updated" date.
11. Contact
Privacy questions or requests:
- Email: [email protected]
- WhatsApp: +44 7411 284928
- Mail: IPTV Subscription, Brooklyn, NY, United States